Privacy policy
Last updated: 6 July 2026
This policy explains how we collect and use personal data when you use the Stone Arch Bridge Designer website and order our services. We are committed to processing your data lawfully and transparently under the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data
The data controller is:
- Bernage BV
- Emile Zola laan 62, Schaarbeek, Belgium
- BE1032576282
- privacy@bernage.be
2. What data we collect
- Data you give us in forms: name, email, organisation, role, country, phone/WhatsApp, project name and location, bridge parameters (span, width, spans, arch type), and any message or files you attach.
- Order and payment data: the product ordered and amount. Card and bank details are entered directly with our payment provider — we never see or store your payment method data. If you choose the bank-transfer option, we additionally collect the billing details needed to issue an invoice (billing name and address, VAT/TIN, preferred currency).
- Technical data: basic server logs kept by our hosting provider (e.g. IP address, browser type) for security and to run the site.
3. Why we use your data, and our legal basis
| Purpose | Legal basis |
|---|---|
| Deliver the drawings/services you order and respond to your enquiry | Performance of a contract |
| Contact you about your project or quote | Legitimate interest / your consent |
| Issue invoices and keep accounts | Legal obligation (Belgian accounting law) |
| Keep the site secure | Legitimate interest |
Where we rely on consent, you can withdraw it at any time.
4. Who we share your data with
We do not sell your data. We use a small number of processors that handle data on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Formspark | Receives and forwards form submissions | EU (Netherlands) |
| Botpoison | Invisible spam protection on our forms | EU (Netherlands) |
| Mollie | Processes payments | EU (Netherlands) |
| Infomaniak | Website hosting | Switzerland (EU adequacy) |
| Wise | Receives payment settlement; issues our invoices when you choose payment by bank transfer | EU / EEA |
We may also disclose data where legally required.
5. International transfers
Our providers store data within the EU/EEA or in a country recognised by the EU as providing adequate protection (Switzerland). Where any transfer outside the EEA occurs, we rely on appropriate safeguards such as the EU Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that do not lead to an order: 12 months.
- Order, invoice and accounting records: retained for the period required by Belgian law (currently 7 years).
- Marketing consent records: until you withdraw consent.
7. Your rights
Under the GDPR you have the right to access, rectify, erase, restrict or object to the processing of your data, to data portability, and to withdraw consent. To exercise any of these, contact us at privacy@bernage.be. We will respond within two weeks.
8. Complaints
If you believe we have not handled your data properly, you can lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Rue de la Presse 35, 1000 Brussels — gegevensbeschermingsautoriteit.be.
9. Cookies and tracking
This website uses no advertising or analytics cookies and no third-party tracking. Fonts, icons, images and all JavaScript — including the 3D bridge configurator, which runs entirely in your browser — are served from our own domain, so simply loading a page sends no data to any third party. The one exception: pages that contain a form load an invisible anti-spam script (Botpoison) from its content delivery network (unpkg.com) to block automated submissions; this is the only third-party request the site makes.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.